Refund and Cancellation Policy

Last updated: 1 November 2026

1. Scope

This Refund and Cancellation Policy ("Policy") applies to all subscriptions, content licenses, and services provided by Medicaputare (Pty) Ltd ("Medicaputare", "we", "us", or "our"), registration number K2022801892. It forms part of and is incorporated into our Terms of Use.

This Policy applies to:

Premium Tier subscription fees (annual and quarterly);
Enterprise content licensing fees;
Training and onboarding fees;
Any other fees charged for access to the Service.

2. Definitions

"Subscription Term" means the period for which a Premium Tier subscription has been purchased (e.g., 12 months for an annual subscription).
"Cooling-Off Period" means 7 business days from the date of purchase, during which a subscriber may cancel and receive a full refund as provided for under the Consumer Protection Act, 2008 (the "CPA"), to the extent that the CPA applies to the transaction.

3. Cooling-Off Period (New Subscriptions)

3.1 If you are a consumer as defined in the Consumer Protection Act, 2008, you are entitled to cancel a new Premium Tier subscription within 7 business days of the transaction date, without reason, and receive a full refund of all amounts paid.

3.2 To cancel under the cooling-off provision, you must provide written notice to us at queries@medicaputare.co.za within the 7-business-day period. The cooling-off period commences on the later of:

(a) The date of payment; or
(b) The date on which you first receive access to the Premium Tier.

3.3 The cooling-off right applies only to the initial purchase of a Premium Tier subscription. Renewals and subsequent purchases are not eligible for cooling-off cancellation.

4. Cancellation of Annual / Multi-Quarter Subscriptions

4.1 Cancellation by You: You may cancel your Premium Tier subscription at any time by providing written notice to queries@medicaputare.co.za. Cancellation takes effect at the end of the then-current Subscription Term.

4.2 Refund Upon Early Cancellation (Annual Subscriptions):

(a) If you cancel within the Cooling-Off Period (Section 3), you receive a full refund.
(b) If you cancel after the Cooling-Off Period but before the start of the second quarter of the Subscription Term, you will receive a pro-rata refund for the unused portion, less a 10% administrative fee.
(c) If you cancel after the start of the second quarter, no refund will be provided, but you will retain access to the Premium Tier until the end of the Subscription Term.

4.3 Quarterly Subscriptions: Quarterly subscriptions may be cancelled at any time, but no refund will be provided for the current quarter. Access continues until the end of the current billing period.

5. Enterprise and Custom Agreements

5.1 Where access is provided under a separate written agreement (enterprise license, data licensing agreement, or services agreement), the cancellation and refund terms set out in that agreement shall prevail over this Policy.

5.2 In the absence of specific terms in the separate agreement, this Policy shall apply.

6. Cancellation by Medicaputare

6.1 For Cause: If we terminate your access due to a breach of the Terms of Use (e.g., non-payment, misuse, violation of applicable law), no refund will be provided for the remaining portion of the Subscription Term.

6.2 Service Discontinuation: If we discontinue the Service entirely, we will provide a pro-rata refund of all prepaid fees for the unused portion of the Subscription Term.

6.3 Material Change: If we make a material change to the Service that substantially reduces its core functionality, you may cancel within 30 days of receiving notice of the change and receive a pro-rata refund for the unused portion.

7. Content Licensing and Training Fees

7.1 Content Licenses: Once-off content licensing fees are non-refundable after the licensed content has been delivered or made accessible, unless otherwise agreed in writing.

7.2 Training and Onboarding Fees:

(a) If you cancel a scheduled training session at least 5 business days in advance, you will receive a full refund.
(b) If you cancel less than 5 business days before the scheduled session, a 50% cancellation fee applies.
(c) If you fail to attend without notice, the full fee is forfeited.

8. Processing of Refunds

8.1 Refunds will be processed within 15 business days of the cancellation request being accepted.

8.2 Refunds will be issued via the original payment method used for the transaction. Where the original payment method is unavailable, we will arrange an alternative method (e.g., EFT to the Organisation's bank account).

8.3 Refunds are processed in South African Rand (ZAR). Any currency conversion fees, bank charges, or third-party payment processor charges are the responsibility of the subscriber and will be deducted from the refund amount.

9. Dispute Resolution

9.1 If you believe a refund is due but does not fall within the circumstances described above, you may submit a written request to queries@medicaputare.co.za. We will respond within 10 business days.

9.2 Disputes that cannot be resolved directly will be referred to mediation in accordance with the dispute resolution clause in the Terms of Use.

10. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For Premium Tier subscribers, we will provide at least 14 days' notice of material changes via email.

Medicaputare (Pty) Ltd Registration No: K2022801892 1 Sinatra Close, Shere, 0084, Pretoria, South Africa https://www.medicaputare.co.za queries@medicaputare.co.za